Refund and Return Policy

This refund and Return policy outlines how you can cancel or seekarefund for a product / service that you have purchased throughthePlatform. Under this policy: Return will only be considered if the request ismade within 5 days of placing the order. However, Return requestsmay not be entertained if the orders have been communicatedtosuch sellers / merchant listed on the Platform and they have initiatedthe process of shipping them, or the product is out for delivery. Insuch an event, you may choose to reject the product at the doorstep.(SOLAR-MAIT)ROSOL ENERGY PRIVATE LIMITED does not accept cancellation requests for perishable items likeflowers, eatables, etc. However, the refund / replacement canbemade if the user establishes that the quality of the product deliveredis not good. In case of receipt of damaged or defective items, pleasereport to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, haschecked and determined the same at its own end. This shouldbereported within 5 days of receipt of products. In case you feel that theproduct received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer servicewithin 5 days of receiving the product. The customer service teamafter looking into your complaint will take an appropriate decision. Incase of complaints regarding the products that come with a warrantyfrom the manufacturers, please refer the issue to them. Any refunds approved by (SOLAR-MAIT)ROSOL ENERGY PRIVATE LIMITED, it will take 7-10 days for the refund to be processed to you. 

Shipping Policy 

The orders for the user are shipped through registered domesticcourier companies and/or speed post only. Orders are shipped and deliver within 15-30 days fromthe dateof theorder and/or payment or as per the delivery date agreed at thetimeof order confirmation and delivering of the shipment, subject tocourier company / post office norms. Platform Owner shall not be liable for any delay in delivery by thecourier company / postal authority. Delivery of all orders will bemadeto the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email IDas specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), thesameis not refundable.